How do you stop it making things up?

Answers are grounded in your approved content, with explicit refusal rules and escalation to a person. Transcript sampling in the review period catches anything drifting.

Will it replace answering enquiries myself?

No, and it should not. It handles repeat questions and collects better detail, so the conversations that need you arrive better prepared.

What about personal data?

What is collected, where it is stored and how long it is kept are decided in scoping and reflected in your published privacy information.

Automation & integrations

AI chat and enquiry automation

AI chat and enquiry automation answers common questions from your approved content, qualifies enquiries and hands over to a person when it should. It suits businesses receiving the same questions repeatedly who want faster answers without an assistant inventing information.

Discuss enquiry automation All automation & integrations

When this helps

Problems this solves

The same handful of questions answered by email all day.
Enquiries arriving without the detail needed to respond usefully.
Off-the-shelf chat tools answering confidently and wrongly.
Leads that never reach the CRM.

Scope

What's included

Every quote lists the deliverables in writing, so there is no ambiguity about what you receive.

Deliverables

Approved knowledge source defined: the content the assistant may answer from.
Scope of permitted answers, plus explicit refusal and escalation rules.
Qualification questions that capture the detail your team needs.
Human handover route, including hours and what happens outside them.
CRM or email routing of captured enquiries, with agreed fields.
Personal-data handling documented, reflected in your privacy information.

Not included as standard

The assistant does not quote prices or make commitments unless you approve exact wording.
No claim is made that it will answer every question; escalation is designed in.
Model usage costs and any third-party platform fees are identified separately.
Consent and privacy obligations are implemented as agreed with your advisers.

Anything here can be added to the scope and priced separately.

Defined starting point

Grounded enquiry assistant

Fixed price after scoping

Typically includes

Approved knowledge source prepared
Permitted answers, refusals and escalation rules
Qualification flow capturing the fields you need
Human handover and routing to email or CRM
Data handling documented for your privacy information
Review period with transcript sampling

Price this work

Process

How the work runs

Step 1
Define
Agree what it may answer, what it must refuse, and when to escalate.
Step 2
Ground
Prepare the approved content it draws answers from.
Step 3
Build
Implement the flow, capture fields and routing.
Step 4
Review
Sample real transcripts and tighten the rules.

What I need from you

Approved content the assistant may use.
Decisions on what must always be escalated to a person.
A destination for qualified enquiries and a named owner.

What changes the price

Size and structure of the approved knowledge source.
Number of qualification paths.
CRM integration complexity.
Whether transcripts are retained, and for how long.

Questions

Frequently asked questions

Internal tools & workflow automation

Scoped dashboards, reporting and operational tools, including production planning and reductions in repetitive manual processing.

API & CRM integrations

Connect websites and business systems, including HubSpot, Sage and WooCommerce, with agreed mapping, error handling and monitoring.

Lovable web development

Lovable-built websites, prototypes, dashboards and scoped business tools, with code review and production-readiness checks.

Get a fixed cost for ai chat & enquiry automation.

Share a little about your website, your goals and what is getting in the way. I'll use that to work out the right scope and next step.

Discuss enquiry automation hello@fixedcosts.co.uk