What is not included in maintenance?

New features, redesigns, content projects and anything needing substantial development are quoted separately. Maintenance keeps the existing site healthy; it is not an unlimited development allowance.

Do you guarantee a response time?

No. I do not advertise response times or support hours I have not committed to contractually. What is agreed is the scope, cadence and the reporting route, all written into the proposal.

Can you take over from another provider?

Yes, starting with an audit of the site, hosting and backups so there are no surprises. The audit findings then shape a realistic support scope.

Web development

Website maintenance and technical support

Website maintenance and technical support keeps a working website working: agreed updates, checks that backups can actually be restored, and investigation when something breaks. It suits businesses without in-house developers who want a defined monthly scope rather than an unpredictable bill.

Discuss ongoing website support All web development

When this helps

Problems this solves

Updates postponed for months because nobody wants to risk the site.
Backups that exist but have never been restored to prove they work.
Small faults that linger because no one owns them.
No idea who to contact when the site goes down.

Scope

What's included

Every quote lists the deliverables in writing, so there is no ambiguity about what you receive.

Deliverables

Core, theme and plugin or extension updates applied on an agreed cadence.
Backup verification, including a restore check rather than only a backup report.
Bug investigation and fixes within the agreed monthly scope.
Compatibility and regression testing on key journeys after updates.
Uptime and error monitoring where agreed, with a defined alert route.
A short monthly summary of what was done and what needs attention.

Not included as standard

No 24/7 cover, guaranteed response times or on-call promises are offered.
New features and redesigns are separate projects, quoted on their own.
Hosting, licence and third-party subscription costs remain yours.

Anything here can be added to the scope and priced separately.

Defined starting point

Monthly website support

Fixed price after scoping

Typically includes

Agreed update cadence on your platform
Backup and restore verification
A defined monthly allowance for investigation and fixes
Post-update checks on key journeys
A short written monthly summary

Price this work

Process

How the work runs

Step 1
Audit
Review the current site, hosting, backups and known issues.
Step 2
Agree scope
Set the cadence, inclusions, monthly allowance and reporting.
Step 3
Run
Apply updates, check journeys, handle agreed fixes.
Step 4
Review
Monthly summary and a conversation about what to prioritise next.

What I need from you

Hosting, site and domain access, or a named contact who holds it.
Agreement on a maintenance window for updates.
One route for reporting issues so nothing gets lost.

What changes the price

Platform, number of sites and extension count.
Update cadence and whether staging is used first.
How much investigation time is included each month.
Whether monitoring and reporting are included.

Questions

Frequently asked questions

Hosting & server management

Hosting setup and moves, DNS, SSL, server configuration, Cloudflare and agreed monitoring or maintenance.

Speed & performance

Diagnose performance bottlenecks, optimise assets and rendering, review caching and verify before-and-after behaviour under stated conditions.

WordPress web development

Business websites, custom themes and templates, Elementor work, forms, integrations and improvements to existing WordPress sites.

Get a fixed cost for maintenance & technical support.

Share a little about your website, your goals and what is getting in the way. I'll use that to work out the right scope and next step.

Discuss ongoing website support hello@fixedcosts.co.uk